Internet Repair, New Router for Me and "Baile Rochel"

Everything here is exactly as it happened. But as I began writing I knew that some of you would insist that it could only happen to Baile Rochel. So, we're sharing credit.

I can't quite say when it started... For at least the past few months at least, we've had intermittent stoppages of our internet service in the house. There wasn't a real "pattern" except for Murphy's Law.
Finally, late last week, I couldn't take it anymore and bit the bullet. I called the complaint line aka "tech support" for Bezeq. The girl, probably young enough to be my granddaughter, was very sweet. By pressing a few magic buttons where she sat, she told me that she can see that I've had periods of time without proper internet service. This sort of thing is like science fiction for someone of my generation. I told her that the last time the Bezeq guy came he had to replace all sorts of cables. That was after I had to argue with the "tech support" who wanted to send me a new router, which I'd have to install!?!

The sweet young thing on the phone didn't make such unrealistic demands. She typed a few more commands into her "magic ball" and told me that the repairman would arrive Monday morning between nine and eleven, 9-11.  So, I set my phone planner to remind me to be suitably dressed on time. He shouldn't knock on the door when I'm in the shower...

No, he didn't come when scheduled... he came earlier! But he called first to say he was driving to a nearby community to pick up his security guard. Yes, that's pretty funny. The local Bezeq technician lives a short walk from my house and had to drive unescorted to get the guard... Yes, I was fully dressed and all when he arrived.

The technician checked out a few things, more science fiction stuff, and announced that we have been paying for 100 whatevers, but our router can only handle 15, or something like that. And that's why our internet keeps taking breaks. So then he coached my husband through a "chat" with one of the Bezeq sales people to change our package and pay less. When it got too complicated for us, he took the phone and spoke. The salesperson asked:

"Who are you?"
"Their grandson."

And now we'll be paying a bit less each month. And we also go a brand new router which can handle the supposedly faster internet. So far so good, bli eyin haraa.

It's so strange to think that we now live in a world that has technology we never even dreamt of growing up and even as young parents. In all honesty, I haven't a clue how this technology works, and I don't have to know. It's all here for my use and enjoyment.

Shanah Tovah, Metukah Ubri'ah

Have a Good, Sweet and Healthy New Year

Repair Day: Washing the Internet?

OK, to make sense, both the washing machine and the internet connection needed repairs. Honestly, I really can't complain. It's not like I'm always stuck home waiting for repairmen. It's actually pretty rare. And considering that I was expecting two in one day... Now, that's timing one must thank Gd for!! For sure.

Just like with illnesses, I don't rush for professional help when there's a technical glitch. I hope that it will "heal"itself. It did start seeming strange and suspicious when the "locked" light would suddenly be lit on the washing machine... while it was off and even when the door was open. It's supposed to remind us that the door can't be opened, even if you pull real hard. And if you pull hard enough, you may cause serious damage to the washing machine. But the light kept suddenly going on, and it didn't keep the door locked. And then the whole house shorted when I turned on the machine. Yes, that couldn't be ignored, like Hillary Clinton's fainting in public. There are times you must call in the professionals. So, while Hillary was home in Chappaqua trying to beat her pneumonia to submission, I took a break from my laundry and waited for the repairman.

And as you know, since I had blogged about it last week, we have been having internet connection problems. The idiots Bezeq customer service telephone staff kept trying to offer me a new router box. They would even have it delivered any place in Jerusalem, so we could install it ourselves. I declined and demanded a technician. It took a week, but he finally arrived.

And as you can see, the problems had nothing to do with that little box. As I had suspected, it was all in the cables.

Now we can get back to business washing and blogging... and a bit of facebook and email, too.

Internet Problems

Here's what I wrote on Facebook a short while ago:

We didn't have internet since last night. So this morning when the top light was still red, on the router, I called Bezeq, and within minutes, we're back in business, B"H.

And then we lost connection yet again.

That red light on top is bad news.

I don't know what's going on here, but apparently the problem isn't in the house exactly, or the phone call wouldn't have helped.

Last night, when I got home from work, very late, and my husband complained that he didn't have any internet on his phone, we sent out a couple of notes to the yishuv/local email group to see if we're the only one with problems, and nobody replied.

Bli eyin haraa, so far so good. Right now we're connected.

Grrr... More Internet Woes

You may have noticed that this posting is a bit later than my usual. Until a few minutes ago, just as I was reporting that there was no internet in the house, just as I was about to bang, tap, type our phone's "identity number" into my smartphone, the red light on top of the router (or whatever it's called) turned a healthy green.

This is the logo, which ironically says:
"Bezeq- The Best at Home"

So now my morning schedule is fokokt, but at least it's on now.  Spoke too soon, at this point all the upper lights are off... but when they're back I'll post this, Gd willing.

Internet Woes

Recently that red light has been on a lot. That indicates no internet, and with no internet I'm not a happy camper. We use Bezeq or some combination of Bezeq and Netvision. Nothing is clear to me except that no matter how much cheaper each deal is supposed to be we pay more and get worse service.